Call today:

+442083922700

Impress

    BEAUTY BOUTIQUE

Contact us to book your treatment today!

35a High Street, Barnes
SW13 9LP, United Kingdom

 

PHONE

0208 3922 700

 

E-MAIL

info@impressbeauty.london

 

OPENING HOURS

Monday –Friday: 9am–8pm

Saturday: 9am–7pm

Sunday & Bank Holiday: CLOSED

 

PARKING*

You can park free of charge from noon, on Lonsdale Road, next to 'The Bulls Head' pub, opposite Impress salon.
 
There is also 'Pay & Display' Parking available on High Sreet
Mon - Fri, 8:00 - 18:30
Sat, 8:00 - 13:30

Maximum stay: 2 hours. No return within 1 hour.
2 hrs (25p per 15min), Maximum stay: £2 for 2 hours

No charge Sunday, Bank/Public Holidays
 

*Please, pay attention to signs and yellow lines! We are not responsible for any charges applied for wrong parking.

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CUSTOMER COMPLAINTS POLICY

Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do. Complaints are rare, but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.

PROCESS

Tell someone you’re not happy with the service you’ve received, either while you’re in the salon/barbershop or as soon as possible after leaving. Calmly and clearly explain the problem. We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within eight weeks. If you have already left the salon, don’t go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our salon and discuss your complaint in private. Where we think your complaint is reasonable, we will redo a part or all of the service or treatment again as soon as possible, free of charge. The work will be done by a different stylist or beauty therapist if you prefer. If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.